Newry: 29 William Street Newry County Down Northern Ireland Telephone (028) 3026 8884 email: Phoenix	click on the map for a larger view
Belfast Elmwood House 46 Elmwood Avenue Belfast

(If you can't visit us during business hours, please don't hesitate to discuss your special needs with us. Remember, we are here to serve you!)

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Our mission is to focus our entire organisation on delivering outstanding customer service that exceeds the customer expectation… so that our word of mouth, repeat business will continue to bring higher rewards to all team members of our organization.

CUSTOMER ENTHUSIASM: We are dedicated to bring the customers the experience that gets them enthusiastic about us by showing that we really care about them as a person and by making them a friend of our company through trust and confidence.

COMPETITIVE PRICING: We are dedicated to bring the customer the value of doing business with us because of the competitive pricing and friendly atmosphere created by our people.

CONTINUOUS IMPROVEMENT: We are dedicated to involve all team members in seeking input and in training in order to excel and improve continuously for our growth benefit and for the benefit of our customers.

RECOGNITION: We are dedicated to recognise any team member who is innovative and stands out among us as making an outstanding contribution to customer service, to fellow team members, and to our organisation.

TEAMWORK: We are dedicated to working together as a team by fostering great communications and cooperation among our team members.

VISION

Our vision for the Brass Monkey is to be The first choice, recommended by our customers by:

• Developing and rewarding the best quality team.
• Delivering outstanding service and value.
• Creating new opportunities.
• Achieving remarkable results.

PHILOSOPHY

Our philosophy is to employ whatever resources are necessary to make sure our customers are completely satisfied so that they will definitely recommend us to their friends and relatives.

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